SafaroSafaro
uzruen

SAFARO SERVICE TERMS OF USE

1. General Provisions

1.1. These Terms (hereinafter referred to as the "Terms") define the offer of "Wip Doer" Limited Liability Company (hereinafter referred to as the "Company"), acting as a technology platform operator, to the Internet user (hereinafter referred to as the "User") for the use of the passenger transportation service (hereinafter referred to as the "Service") through the Safaro mobile application (hereinafter referred to as the "Application"). The Service is intended for individuals using the service as passengers through the Application (hereinafter referred to as the "Client") and independent delivery providers providing transportation services through the Application (hereinafter referred to as the "Partner").

Passenger transportation services are provided to the User by the Partners. Within the scope of these Terms, Partners are natural and legal persons holding the relevant licenses for passenger transportation.

1.2. The User's use of the Service is governed by these Terms and the Privacy Policy (hereinafter referred to as the "Regulatory Documents").

1.3. A User who begins using the Service or its individual functions is deemed to have fully accepted these Terms, as well as the terms of the Regulatory Documents, without any conditions or exceptions. If the User does not agree with any provisions of the Terms and (or) the Regulatory Documents, the User is not entitled to use the Service.

1.4. The Company reserves the right to modify the provisions of these Terms at any time without notifying the User. The current version of these Terms is available in the Application settings section. The risk of not familiarizing oneself with the new version of the Terms and the Regulatory Documents is borne by the User; continued use of the Service after modification of the Terms or the Regulatory Documents constitutes consent to their new version.

1.5. If the Company has made amendments in accordance with clause 1.4 of these Terms and the User does not agree with them, the User must cease using the Service.

1.6. The Service provides the User with the opportunity to post information about their potential demand for passenger and cargo transportation services, as well as to review offers from organizations and other persons providing services in this field and to search for such offers based on parameters set by the User. All currently available functions of the Service, as well as any development thereof and (or) addition of new functions, are the subject of these Terms. The Company reserves the right to modify these Terms at any time.

1.7. Depending on the User's region, all or some functions of the Service may be unavailable or limited. Functions are considered unavailable (limited) for a User from a particular region if such User clearly cannot use them. The use of any technical and software means to circumvent these restrictions is prohibited. The provisions of these Terms governing Service functions that are unavailable (limited) to the User shall not apply to the User until such functions become clearly accessible.

1.8. Safaro does not provide passenger and cargo transportation or information-dispatch services. The Company operates solely as a technology platform operator.

1.9. All negotiations conducted by the User with the technical support service and drivers of the Service partners may be recorded for quality control and service improvement purposes.

1.10. By using the Service, the User consents to receiving messages of an advertising nature.

1.11. Safaro is a technology platform (taxi aggregator). It enables Clients to place requests (orders) for passenger transportation services and find independent delivery providers (Partners) to perform these services.

1.12. The Company is not a transport company or carrier. The Company only provides information services. The contract for the provision of transportation services is concluded directly between the Client and the Partner driver.

1.13. Commencing use of the Service (by registering or creating an order) signifies the Client's full acceptance of these Terms of Use.

1.14. Safaro is a technology platform (aggregator) operator and provides the Partner with the opportunity to use the information system for receiving orders for passenger transportation (hereinafter referred to as "Orders").

1.15. The Company is not a transport company, employer, or hiring agent. The Partner is an independent contractor who is fully responsible for their own activities.

1.16. The Partner's registration in the Application and acceptance of the first Order constitutes acceptance (accession) of these Terms.

2. Use of the Service. Individual Functions of the Service

2.1. The Service is provided to the User for personal, non-commercial use.

2.2. Information about passenger and cargo transportation services (hereinafter referred to as "Information") is provided by the Service partners. The list of Partners is available within the Application. To obtain detailed information about the services offered (including information about the driver and the vehicle), the User may contact the Service partners or provide contact information using the Service's functional capabilities, which may be used by the Service partners to independently contact the User and provide information about the services offered.

2.3. The Company is not responsible for the content and (or) relevance of information provided by the Service partners, including the prices of partner services, as well as information about their current availability. The User's interactions with partners regarding the purchase of services are carried out independently by the User (without the Company's involvement) in accordance with the service provision rules adopted by the partners. The Company shall not be liable for financial and other transactions carried out by the User and partners, as well as for any consequences of the User's purchase of partner services.

2.4. The User may have access to functions for rating the services of Service partners, as well as posting comments/reviews about the Service and (or) Service partners. User ratings and reviews are posted in the mobile application. The Company reserves the right to refuse to publish any ratings/reviews, as well as to delete/block ratings/reviews posted by the User at any time at its own discretion and without stating reasons.

2.5. The Company reserves the right to restrict the User's access to the Service (or to certain functions of the Service, if technically possible) using the User's account, or to completely block the User's account in the event of repeated violations of these Terms, or to apply other measures to the User in order to comply with legislative requirements or the rights and legitimate interests of third parties.

2.6. Information about current minimum tariffs is posted in the Application. Tariffs may be independently set by the Service partners using the relevant Service option. Partners are entitled to reject a User-passenger's request and refuse transportation, indicating the reason for rejection/exclusion in the relevant section of the mobile offer or in the form of a review. At the Partner's discretion, as well as during periods of high demand for services (including pre-holiday days, days of mass events, deterioration of weather conditions, and other cases), the maximum tariffs of the Service may be increased at the Partner's discretion.

2.7. Passenger transportation services under the "ECONOMY", "STANDARD", "COMFORT", "BUSINESS", "7+" tariffs are provided by different categories of vehicles. The assignment of a vehicle to a particular category is carried out automatically based on information about the vehicle's characteristics provided by the Service partners.

2.8. If the User refuses the transport service after the vehicle has arrived at the User's designated location, the Partner (driver) may charge a fee for the order cancellation. The amount of such fee is determined and calculated by the Service for the period from the moment the vehicle arrives at the designated location or from the time indicated in the informational message sent by the Partner to the User (whichever occurs first) until the moment the User refuses the transport services. The User refuses transport services by sending an informational message to the partner through the Service. Unless otherwise provided by the rules of the relevant partner or by agreement between the User and the partner's representative (driver), if the User does not board the vehicle that has arrived at the designated location within 10 (ten) minutes, the User is deemed to have refused the transport service.

2.8.1. When using the Service, the User consents to the Company processing the User's personal information (including the User's personal data), transferring the User's personal data to the Company's partners, and the processing of the User's personal data by the Company's partners for the purpose of providing services to the User. When using the Service within the scope of the Service, the User's personal data is transferred for processing under the terms and for the purposes specified in the Privacy Policy.

2.9. When fulfilling requests, the trip route is determined based on the Service algorithms or at the driver's discretion; other additional options of the Service may not be available within the parameters; partners may introduce additional restrictions, including restrictions on passenger luggage dimensions. If the User does not meet the specified requirements, partners have the right to refuse to provide the trip to the User.

2.10. To use the Service, the Client must register an Account by providing accurate and current information, including a mobile phone number.

2.10.1. The Client is responsible for all actions performed through their Account.

2.11. The Client is obligated to use the Safaro service only for lawful purposes, not to transport prohibited or hazardous items, and to treat Partner drivers with respect.

2.12. The Partner must possess and maintain all necessary documents (license, registration certificate, insurance policy, etc.) for carrying out transportation activities in accordance with the legislation of the Republic of Uzbekistan.

2.12.1. The Partner's vehicle must be in proper technical condition, clean, and meet safety standards.

2.13. The Partner is obligated to fulfill Orders with quality, safety, and courtesy, and not to demand from the Client an amount exceeding the value calculated by the Platform.

3. Passenger Transportation Tariffs and Payment

3.1. Payment for passenger services specified in the request placed using the Service regarding the potential demand for the relevant service may be made by the User in the following ways:

3.1.1. Payment is made directly to the driver in cash. This type of payment is carried out without the Company's involvement and does not impose any liability on the Company for this process.

The use of external services specified in this document is governed by the rules of those external services. The Company shall not be responsible for the User's use of such external services and does not guarantee the correct and safe operation of such external services.

3.2. The Company reserves the right at any time to request the User to verify the information entered within the Service, including confirmation and supporting documents (in particular, identity documents). Failure to provide such information may be treated by the Company as the provision of false information and may lead to the consequences provided for in clause 2.5 of these Terms.

3.3. The fare is automatically calculated based on the Platform tariffs and is displayed to the Client in the Application before confirming the order.

3.4. Payment methods: Currently, the Client pays for the Partner's services only in cash directly to the driver. The Company does not participate in the payment process, does not accept, store, or redirect funds.

3.5. Refunds: Refund services are not provided through the Platform, as the Company does not participate in the payment process. Any disputes related to payment are resolved independently between the Client and the Partner.

3.6. Company's remuneration: The Company does not receive a brokerage fee, but only retains a service fee (commission) for the use of the software. The amount and collection procedure of the commission are determined by the Company and may be changed at any time.

3.7. All financial transactions are reflected in the Partner's Account in the Application. The Partner is solely responsible for paying all applicable taxes on their income.

4. Additional Terms

4.1. The Company shall not be liable for road traffic accidents that occur during the provision of taxi services, and the driver shall be independently liable for all consequences of road traffic accidents. If damage is caused as a result of road traffic accidents, the driver must compensate the Company for the damage; if the damage is not compensated, the Company has the right to remove the driver from the Service.

4.2. The Company monitors the driver's Service usage working hours. The driver's maximum working hours shall not exceed 16 hours per day. If the driver reaches the maximum Service usage working hours, the Company automatically blocks the user account in the Service for 5 hours.

4.3. The Company is not liable before state authorities and third parties when the following items are found to be transported or stored by the driver:

  • combat hand weapons, civilian and service weapons, ammunition, spare parts and components thereof;
  • narcotic substances, psychotropic substances, precursors, and their analogues;
  • nuclear materials, radioactive, potent, pungent, explosive and flammable substances, blasting agents, pyrotechnic materials, and other hazardous substances;
  • poisons, venomous animals, toxic substances, poisonous plants, and seeds of poisonous plants;
  • national currency and foreign currency;
  • printed publications, visual materials, film, photo, audio, and video materials containing propaganda or incitement to violent change of the constitutional order, undermining state security, war, social, racial, national, religious, class and tribal supremacy, cruelty, violence, and pornography;
  • perishable products without special packaging;
  • items and substances that may be hazardous to humans by nature or due to prohibition, that may contaminate or damage (cause harm to) other cargo, surrounding people, or objects;
  • animals and plants, biological materials;
  • items requiring specially equipped vehicles for transportation;
  • liquids in open containers;
  • oversized items;
  • fragile items without special packaging;
  • other items whose distribution is prohibited or restricted in the territory of the Republic of Uzbekistan.

4.4. Since the Company is not a carrier, it is not liable for the quality, safety, and timeliness of transport services, as well as for any damage (material, physical, or moral) caused to the Client or their property during the journey. All liability for transportation rests with the Partner driver.

4.5. The Company is not liable for any disputes or disagreements arising between the Client and the Partner.

4.6. The Company reserves the right to unilaterally amend these Terms and will publish the new version in the Application.

4.7. All rights to the Application and related intellectual property objects belong to the Company.

4.8. All disputes and disagreements shall be resolved in accordance with the legislation of the Republic of Uzbekistan.

4.9. The Partner assumes full and sole material, administrative, and criminal liability for the quality and safety of the transportation services they provide, as well as for any damage to the life, health, or property of the Client and third parties.

4.10. The Company is not liable for the actions or inactions of Clients (cancellation of a trip, damage to property, etc.), as well as for any disputes arising between the Partner and the Client.

4.11. The Company has the right to temporarily or permanently block the Partner's access to the Platform for violation of these Terms, service rules, or legislative requirements.

5. Company Details

"Wip Doer" Limited Liability Company

  • Address: Beruniy street, 81, Samarkand city, Samarkand region, Republic of Uzbekistan
  • Phone: +998 55 705 44 44
  • Email: info@safaro.uz
  • Website: https://safaro.uz

Effective date: 22.03.2026