SAFARO PRIVACY NOTICE
The Safaro mobile application (hereinafter referred to as the "App") enables individuals to order intercity and interregional passenger transportation, as well as postal and parcel delivery services.
The Safaro App is developed and managed by "Wip Doer" MChJ, a company registered in the Republic of Uzbekistan and located at its office in the city of Samarkand.
1. HOW CAN YOU CONTACT US?
- You can contact us through the support section within the App.
- After logging into the App, you can reach our technical support service. Logging in allows us to identify you.
- You may also contact us via email at info@safaro.uz or by phone at +998 55 705 44 44.
2. WHO PROCESSES YOUR PERSONAL DATA?
1. Your personal data is processed by the following company:
| App | Country | Company | Address |
|---|---|---|---|
| Safaro | Uzbekistan | "Wip Doer" MChJ | Beruniy ko'chasi, 81-uy, Samarqand shahri, Samarqand viloyati, Republic of Uzbekistan |
This company acts as a "controller" in accordance with applicable legislation and determines the purposes and means of processing personal data.
Our App uses a phone number and a one-time SMS code (OTP) as the sole means of identification. After registration, you can use our App in the regions where we operate.
3. WHAT PERSONAL DATA IS PROCESSED, HOW AND WHY?
1. The categories of data we process, their sources, and purposes of processing:
| Source | Data | Purposes |
|---|---|---|
| Provided directly by you | First name, last name | To identify you as our user and communicate regarding your order |
| Phone number | For authorization, OTP verification, and order-related communication | |
| Profile photo (optional) | For identity verification between driver and passenger | |
| Addresses (pickup and destination points) | To create the order, calculate the route, and find a driver | |
| Customer feedback and ratings | To monitor and improve service quality | |
| Driver documents (license, technical passport, car photo, selfie) | For driver verification and approval, ensuring safety | |
| Complaints and support requests | To resolve issues and improve the service | |
| Sent through your device and our App | IP address, device identifier, type and model, operating system | To ensure the security of your account and our IT systems |
| App version | To identify and resolve technical issues | |
| Generated during interaction with the App | GPS location coordinates (only during an active order) | To display the driver's real-time location and determine the route |
| Order history (routes, dates, prices) | For service delivery, history retention, and analytics | |
| Chat messages | For dispute resolution and service quality monitoring | |
| Time spent in the App, usage frequency | To improve the App and user experience, and provide relevant features |
2. The data you provide directly to us is necessary for the proper functioning of the App. Without this data, it is impossible to place orders or use other core features.
3. Data automatically collected through your device is used to ensure the security of your account and to resolve technical issues.
4. If we plan to use your data for marketing purposes, we will request your consent.
In any case, you will be informed about the collection of data and the purpose of collection. You can withdraw your consent at any time by contacting us.
You have the right not to give such consent, and this will not affect your ability to use our App.
5. In exceptional circumstances, such as emergency medical assistance or a pandemic, we may process your data to protect the vital interests of you or third parties due to significant public interest.
6. We use automated data processing in our anti-fraud systems — they automatically detect activity in the App and block suspicious actions. This is done to ensure the security of your account and other users.
If you believe our systems have made an error, please contact us.
7. We will continue to process your data until the purposes of processing have been achieved. We will continue processing your data where required by law or where necessary to protect our interests, as well as the rights and interests of third parties.
For example, order-related data is retained until the applicable limitation period expires.
8. Chat messages with our support service, as well as with drivers, are recorded if they are conducted within the App or through contact details provided in the App.
Records may be used for dispute and litigation resolution, as well as for monitoring the quality of services provided.
Chat messages are retained for 90 days. Only authorized employees have access to them.
4. IS YOUR PERSONAL DATA SHARED?
1. Your personal data is shared only with the following parties:
(a) Those who directly contribute to providing services in the App:
- Drivers, to accept and fulfill your order (name, limited view of your phone number, pickup and destination addresses);
- SMS notification services (ESKIZ.uz) — for sending OTP codes;
- Push notification services (Firebase) — for notifying you about order status;
- Map services (Yandex MapKit) — for determining routes and locations;
- Affiliated persons involved in analyzing technical issues.
(b) Those who are entitled to receive your data under the law:
For example, law enforcement agencies — based on a court order, a prosecutor's request, or an official demand from the internal affairs authorities.
(c) Those who help improve our App:
Anonymized usage statistics may be shared with analytics services. It is impossible to identify an individual through such data.
2. The parties to whom we transfer your data may be located in different countries (for example, push notification and map services). In such cases, we take the necessary measures to ensure that your rights are respected and your personal data is protected during and after the transfer.
3. We do not sell or provide your personal data to third parties free of charge for advertising or marketing purposes.
5. HOW CAN YOU EXERCISE YOUR RIGHTS?
1. Right of access
You can always access your personal data. After logging into the App, you will have access to your order history and profile information. You can also log into your account using your phone number to manage your data.
2. Rectification
After logging into the App, you can correct your personal data in your profile (name, profile photo). If it is not possible to correct data within the App, please contact our support service.
3. Erasure
You can submit a request to delete your account within the App. When your account is deleted, your personal data will be irreversibly destroyed within 60 days.
We may need to retain certain data, including data that must be kept in accordance with the law or to protect our interests, particularly for litigation purposes, even after you remove it from the App. The ability to delete data may be limited by laws or regulations relating to freedom of speech and information.
4. Restriction of processing
You have the right to restrict the processing of your personal data in certain circumstances. For example, if you wish to correct your personal data, you may submit a request to our support service to restrict the processing of your data until the correction is made.
5. Objection
If you believe that the processing of your personal data violates your rights, you have the right to object. Please note that the right to object can only be exercised in cases where your data is processed on the basis of our legitimate interests.
6. Complaints
We are always ready to review your complaints and suggestions. You can send them to info@safaro.uz or through the support section within the App.
Additionally, if you believe your rights have been violated, you may file a complaint with the relevant supervisory authority of the Republic of Uzbekistan.
7. Review period
The Company reviews all requests within 10 business days. In complex cases, the period may be extended up to 15 business days, and you will be notified accordingly.
6. HOW ARE CHANGES MADE TO THIS DOCUMENT?
1. If changes are made to this Privacy Notice that significantly affect your rights, we may notify you through an in-app notification or push message.
For example, if we add new categories of data to be processed or new purposes for data processing — a notification will be sent to you before such changes take effect.
2. The updated version takes effect from the moment it is published in the App. Continued use of the App constitutes acceptance of the updated Privacy Notice.
3. The latest version of this notice is always available in the App settings section.
Published date:
22.03.2026