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SAFARO "POSTAL DELIVERY" SERVICE TERMS OF USE

1. General Provisions

1.1. These Terms (hereinafter referred to as the "Terms") define the offer of "Wip Doer" Limited Liability Company (hereinafter referred to as the "Company"), acting as a technology platform operator, to the Internet user (hereinafter referred to as the "User") for the use of the "Postal Delivery" service (hereinafter referred to as the "Service") through the Safaro mobile application (hereinafter referred to as the "Application"). The Service is intended for Users — senders (hereinafter referred to as the "Client") and delivery drivers (hereinafter referred to as the "Partner").

1.2. A User who begins using the Service or its individual functions is deemed to have fully accepted these Terms, as well as the terms of the Regulatory Documents, without any conditions or exceptions. If the User does not agree with any provisions of the Terms and (or) the Regulatory Documents, the User is not entitled to use the Service.

1.3. The Company reserves the right to modify the provisions of the Terms at any time without notifying the User. The current version of these Terms is available in the Application settings section.

1.4. If the User does not agree with the changes made to the Terms, the User must stop using the Service. If the User continues to use the Service, this shall be considered as direct consent to the new terms.

1.5. The Service provides the User with the ability to place a potential request for delivery services free of charge, find delivery drivers, and track orders. All currently available functions of the Service, as well as any development thereof and (or) addition of new functions, are the subject of these Terms.

1.6. Depending on the User's region, all or some functions of the Service may be unavailable or limited. Functions are considered unavailable (limited) for a User from a particular region if such User clearly cannot use them.

1.7. No provision of these Terms shall be construed as implying that the Company provides delivery services. Partners are not agents or subcontractors of the Company. Delivery services are performed solely by third-party delivery providers who provide services as independent natural or legal persons, in their own name and at their own expense, and must hold all necessary licenses and permits.

1.8. Safaro is a technology platform (aggregator). It enables Clients to place delivery requests (orders) and find independent delivery providers (Partners) to fulfill these services.

1.9. The Company is not a transport company or carrier. The Company only provides information services. The contract for the provision of delivery services is concluded directly between the Client and the Partner driver.

1.10. The Company is not a transport company, employer, or hiring agent. The Partner is an independent contractor who is fully responsible for their own activities.

1.11. Commencing use of the Service (by registering or creating an order) signifies the Client's full acceptance of these Terms.

1.12. The Partner's registration in the Application and acceptance of the first Order constitutes acceptance (accession) of these Terms.

2. Use of the Service. Individual Functions of the Service

2.1. The Service is provided to the User for personal, non-commercial use.

2.2. Information about delivery services is provided by the Partners. To obtain detailed information about the services offered, the User may contact the Partners or provide contact information to the Service partners using the Service's functions so that the Service partners can independently contact the User and provide information about the services offered.

2.3. The Company is not responsible for the content and (or) relevance of information provided by the Service partners, including the prices of partner services, as well as information about their current availability. The User's interactions with partners regarding the purchase of services are carried out independently by the User (without the Company's involvement) in accordance with the service provision rules adopted by the partners. The Company shall not be liable for financial and other transactions carried out by the User and partners, as well as for any consequences of the User's purchase of partner services.

2.4. The User may have access to functions for rating the services of Service partners, as well as posting comments/reviews about the Service or Service partners. User ratings and reviews are posted in the mobile application. The Company reserves the right to refuse to publish any ratings/comments/reviews, as well as to delete/block ratings/comments/reviews posted by the User at any time at its own discretion and without stating reasons.

2.5. Delivery prices are agreed upon through the Application. The Client and the Partner see and confirm the price during the order creation process. The price is determined using the relevant functions of the Service. Partners have the right to accept or reject an order. Prices may change on pre-holiday days, days of mass events, during deterioration of weather conditions, and in other cases.

2.6. If the User refuses delivery after the driver has arrived at the designated location, the Service partner shall charge the User a fee for the refusal. The amount of such fee is calculated based on the waiting time from the moment the driver actually arrives at the order pickup location or from the time specified in the information provided to the User (whichever occurs first) until the User makes a decision to accept or refuse the service.

2.7. By using the Service, the User consents to the Company processing the User's personal information (including personal data), transferring the User's personal data to its partners, and the processing of the User's personal data by the Company's partners for the purpose of providing services to the User within the Service. The User's personal data is processed under the terms and for the purposes specified in the Privacy Policy.

2.8. The driver's estimated arrival time at the location specified by the User in the order is approximate and may vary depending on road conditions and other external factors.

2.9. The User and drivers are responsible for the contents of items submitted for delivery and undertake not to submit the following for delivery:

  • combat hand weapons, civilian and service weapons, ammunition, spare parts and components thereof;
  • narcotic substances, psychotropic substances, precursors, and their analogues;
  • nuclear materials, radioactive, potent, pungent, explosive and flammable substances, blasting agents, pyrotechnic materials, and other hazardous substances;
  • poisons, venomous animals, toxic substances, poisonous plants, and seeds of poisonous plants;
  • national currency and foreign currency;
  • printed publications, visual materials, film, photo, audio, and video materials containing propaganda or incitement to violent change of the constitutional order, undermining state security, war, social, racial, national, religious, class and tribal supremacy, cruelty, violence, and pornography;
  • perishable products without special packaging;
  • items and substances that may be hazardous to humans by nature or due to prohibition, that may contaminate or damage (cause harm to) other cargo, surrounding people, or objects;
  • animals and plants, biological materials;
  • items requiring specially equipped vehicles for transportation, including liquids in open containers and food products requiring special temperature conditions;
  • oversized items (over 40 kg);
  • fragile items without special packaging;
  • other items whose distribution is prohibited or restricted in the territory of the country where the delivery service is provided.

Company partners may establish additional restrictions on items intended for delivery.

The User confirms that they have familiarized themselves with and acknowledges that they are personally responsible for all negative consequences that may arise during the provision of delivery services by Service partners if the above requirements for items submitted for delivery are not met. At the same time, if items are found that cannot be delivered by the Partner's representatives, including items that are not delivered in accordance with the internal rules and requirements of the Service Partners, the Partner has the right to refuse to provide delivery services to the User.

2.10. If the packaging of cargo is at an acceptable level, the partner or their representative accepts the cargo for delivery based on the number of packages without inspecting the contents of the cargo.

2.11. If the cargo packaging is intact (no signs of opening, damage to packaging, or other characteristic traces of physical impact), the User agrees that the cargo is deemed delivered to the recipient.

2.12. To use the Service, the Client must register through the Application by providing accurate and current information, including a mobile phone number.

2.12.1. The Client is responsible for all actions performed through their Account.

2.13. The Client is obligated to use the Safaro service only for lawful purposes, not to transport prohibited or hazardous items, and to treat Partner drivers with respect.

2.14. The Partner must possess and maintain all necessary documents (license, registration certificate, insurance policy, etc.) for carrying out transportation activities in accordance with the legislation of the Republic of Uzbekistan.

2.14.1. The Partner's vehicle must be in proper technical condition, clean, and meet safety standards.

2.15. The Partner is obligated to fulfill Orders with quality, safety, and courtesy, and not to demand from the Client an amount exceeding the value calculated by the Platform.

3. Payment for Delivery Services

3.1. Payment for the service specified in the information about the potential demand for the relevant service placed using the Service may be made by the User in the following ways:

3.1.1. Payment is made directly to the driver in cash. This type of payment is carried out without the Company's involvement and does not impose any liability on the Company for this process.

The use of external services specified in this document is governed by the rules of those external services. The Company shall not be responsible for the User's use of such external services and does not guarantee the correct and safe operation of such external services.

3.2. The fare is automatically calculated based on the Platform tariffs and is displayed to the Client in the Application before confirming the order.

3.3. Payment methods: Currently, the Client pays for the Partner's services only in cash directly to the driver. The Company does not participate in the payment process, does not accept, store, or redirect funds.

3.4. Refunds: Refund services are not provided through the Platform, as the Company does not participate in the payment process. Any disputes related to payment are resolved independently between the Client and the Partner.

3.5. Company's remuneration: The Company does not receive a brokerage fee, but only retains a service fee (commission) for the use of the software. The amount and collection procedure of the commission are determined by the Company and may be changed at any time.

3.6. All financial transactions are reflected in the Partner's Account in the Application. The Partner is solely responsible for paying all applicable taxes on their income.

4. Additional Terms

4.1. The Company shall not be liable for road traffic accidents that occur during the provision of delivery services, and the driver shall be independently liable for all consequences of road traffic accidents. If damage is caused as a result of road traffic accidents, the driver must compensate the Company for the damage; if the damage is not compensated, the Company has the right to remove the driver from the Service.

4.2. The Company monitors the driver's Service usage working hours. The driver's maximum working hours shall not exceed 16 hours per day. If the driver reaches the maximum Service usage working hours, the Company automatically blocks the user account in the Service for 5 hours.

4.3. Since the Company is not a carrier, it is not liable for the quality, safety, and timeliness of transport services, as well as for any damage (material, physical, or moral) caused to the Client or their property during the journey. All liability for transportation rests with the Partner driver.

4.4. The Company is not liable for any disputes or disagreements arising between the Client and the Partner.

4.5. The Company reserves the right to unilaterally amend these Terms and will publish the new version in the Application.

4.6. All rights to the Application and related intellectual property objects belong to the Company.

4.7. All disputes and disagreements shall be resolved in accordance with the legislation of the Republic of Uzbekistan.

4.8. The Partner assumes full and sole material, administrative, and criminal liability for the quality and safety of the transportation services they provide, as well as for any damage to the life, health, or property of the Client and third parties.

4.9. The Company is not liable for the actions or inactions of Clients (cancellation of a trip, damage to property, etc.), as well as for any disputes arising between the Partner and the Client.

4.10. The Company has the right to temporarily or permanently block the Partner's access to the Platform for violation of these Terms, service rules, or legislative requirements.

5. Company Details

"Wip Doer" Limited Liability Company

  • Address: Beruniy street, 81, Samarkand city, Samarkand region, Republic of Uzbekistan
  • Phone: +998 55 705 44 44
  • Email: info@safaro.uz
  • Website: https://safaro.uz

Effective date: 22.03.2026